Insurance Company Bad Practices: Steering Insureds to Body Shops through Direct Repair Arrangements to Cut Insurance Costs at the Expense of Their Clients
http://www.youtube.com/watch?v=wzW4DUGpmgs
One of the worst insurance practices is steering, the practice of pushing their insureds to body shops pre-approved by the insurance company to perform repairs. The practice saves money for the insurance company but does so at the expense of their insureds and the reduction of quality. One of the companies that does this, and seems to do it openly, is Progressive Insurance through their conceirge program.
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